Questions we hear often

Choose your service and an open arrival window on our Request a Cleaning page and send us your property details. We review every request personally, confirm the scope and price with you, and only then is your appointment booked. Submitting the form holds your requested window while we review it.

No. Your request holds the arrival window, but the appointment is not confirmed until we approve the service details, price, date, and arrival window with you directly. You will hear from us by your preferred contact method.

We ask for at least 48 hours notice so we can review your property details and plan the route. If you need something sooner, call or text us and we will tell you honestly whether we can fit you in.

We schedule Monday through Saturday in three arrival windows: 8:00-10:00 AM, 11:00 AM-1:00 PM, and 2:00-4:00 PM. We give a window rather than an exact time because cleaning jobs vary in length and we would rather be accurate than early.

Homes differ more than square footage suggests. Final pricing depends on size, number of bedrooms and bathrooms, current condition, service frequency, pets, access, and any add-ons. We may ask for photos or a quick walkthrough before confirming your quote.

Payment is due when the cleaning is complete, unless we agree otherwise in writing. We accept Venmo, Zelle, and check. We do not take payment through this website.

A $25 pet fee applies to the initial cleaning when pets live in the home. It covers the extra time pet hair and pet-related cleaning take. Please tell us about your pets when you request service so your quote is accurate.

Recurring pricing is customized after your first visit, based on your home's size, needs, and how often you would like us. Weekly, biweekly, and monthly schedules are available.

Yes. We bring our own supplies and equipment. If you prefer we use your products, or you have surfaces that need specific care or a sensitivity to certain scents or chemicals, tell us on your request form and we will work with it.

Not at all. Many clients give us access instructions and go about their day. Whatever you prefer, just tell us how we will get in and we will follow your instructions exactly.

Nothing elaborate. Picking up clothes, toys, and dishes helps us spend our time cleaning rather than tidying. If you have specific priorities for the visit, note them on your request and we will focus there.

Standard cleaning does not include heavy buildup, baseboard detailing throughout, the inside of appliances, cabinets, or drawers, interior windows, laundry, dishes, or organization beyond light straightening. Most of these are available as add-ons. We do not handle unsafe heights, hazardous waste, mold remediation, pest removal, or biohazard cleanup.

Yes, turnovers are one of our specialties. We clean and reset the property between stays, make beds with host-provided linens, restock host-supplied essentials, and report damage or low supplies back to you.

Tell us within 24 hours and we will come back and re-clean the areas in question at no charge. We would much rather make it right than have you live with work you are not happy with.

We serve Nashville, Goodlettsville, Hendersonville, and the surrounding communities. If you are just outside those areas, ask us anyway and we will tell you honestly whether we can get to you.